Privacy Policy

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Effective date: August 2, 2026
Last updated: August 2, 2026

Zen Canine is operated by Uniquely Simple Solutions (“Zen Canine,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit [Zen Canine website URL], schedule an appointment, purchase a service or course, complete an intake form, communicate with us, or participate in our dog-training and enrichment services.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Zen Canine, we may collect:

Contact and account information

• Name
• Email address
• Telephone number
• Mailing or service address
• Account or login information, when applicable

Appointment and service information

• Appointment dates, preferences, and scheduling history
• Service address and access instructions
• Information about your dog, household, training goals, and service needs
• Behavior, safety, veterinary, medication, or bite-history information relevant to providing services safely
• Intake forms, waivers, agreements, and consent selections
• Notes and communications related to services

Payment information

Payments may be processed by third-party payment providers. Zen Canine may receive transaction details, such as the amount paid and payment status, but generally does not receive or store your complete payment-card information.

Communications

We may collect information you provide through email, telephone calls, text messages, website forms, social media, surveys, or customer-support requests.

Website and device information

When you use our website, we or our service providers may automatically collect information such as:

• IP address
• Browser and device type
• Pages viewed and links selected
• Referring website
• Approximate location derived from an IP address
• Cookie and analytics information

Photos and videos

We may capture photos or videos when appropriate for documenting training progress or providing service updates. We will obtain separate permission before using identifiable client, family, or dog images for advertising or promotional purposes.

2. HOW WE USE INFORMATION

We may use personal information to:

• Schedule and manage appointments
• Provide dog-training, coaching, enrichment, and educational services
• Review intake information and determine whether a service can be provided safely
• Personalize training plans and recommendations
• Process payments and administer packages
• Communicate about appointments, service updates, and customer support
• Send reminders, educational information, or promotional communications when permitted
• Operate, maintain, and improve our website and services
• Prevent fraud, address safety concerns, and protect our legal rights
• Comply with legal, regulatory, insurance, and recordkeeping obligations

3. EMAIL AND TEXT MESSAGES

We may use your contact information to send appointment confirmations, reminders, service updates, customer-support messages, and other communications related to your inquiry or services.

If you separately opt in to promotional SMS communications, you may receive text messages about scheduling, service updates, customer support, educational content, and promotional offers. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of text messages or HELP for assistance. Consent to promotional communications is not required to purchase services.

We do not sell or share mobile telephone information or SMS consent information with third parties for their independent marketing purposes.

4. HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that help us operate Zen Canine, including providers for:

• Website hosting
• Appointment scheduling, including Calendly
• Payment processing
• Email and text communications
• Video meetings, including Zoom
• Course delivery
• Customer management
• Analytics, security, and technical support

These providers may access information only as needed to perform services on our behalf and are subject to their own privacy practices and contractual obligations.

We may also disclose information:

• When required by law, subpoena, court order, or legal process
• To protect the safety, rights, or property of clients, dogs, Zen Canine, or others
• To investigate suspected fraud or violations of our agreements
• In connection with a merger, sale, reorganization, or transfer of the business
• With your direction or consent

We do not sell personal information for money.

5. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to remember preferences, understand website use, improve performance, and support marketing activities.

You can adjust cookie settings through your browser. Disabling cookies may affect certain website features. Where required, we will provide additional choices through a cookie-consent tool.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide services and support
• Maintain training, transaction, and business records
• Fulfill legal, tax, insurance, and contractual obligations
• Resolve disputes and enforce agreements
• Protect safety and prevent misuse
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Retention periods may vary according to the type of information and the reason it was collected.

7. INFORMATION SECURITY

We use reasonable administrative, technical, and physical measures intended to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Please avoid sending passwords, full payment-card details, or other highly sensitive information through ordinary email or text messages.

8. YOUR CHOICES AND PRIVACY RIGHTS

You may request to:

• Access certain personal information we hold about you
• Correct inaccurate information
• Delete information, subject to legal and operational exceptions
• Withdraw optional marketing consent
• Ask questions about how your information is used
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Depending on where you live, applicable law may provide additional privacy rights. We may need to verify your identity before completing a request.

To submit a privacy request, contact us using the information below.

9. CHILDREN'S POLICY

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 13.

We may receive limited information about children in a household when an adult provides it because it is relevant to dog training, household safety, or service planning. Parents and guardians should not provide more information about a child than is reasonably necessary for these purposes.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may link to third-party websites, scheduling platforms, payment processors, course platforms, social networks, or other services. Their privacy practices are governed by their own policies. Zen Canine is not responsible for the privacy practices of third parties.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy as our services or legal obligations change. The revised policy will be posted on our website with an updated effective date. Material changes may also be communicated through other reasonable methods.

12. CONTACT US

For questions or privacy requests, contact:

Zen Canine / Uniquely Simple Solutions
Email: zencanine@uniquelysimplesolutions.com
Phone: 515-313-8514
Mailing address: 1834 31st AVE SW; Altoona, Iowa 50009
Website: www.zencanine.com